Template — requires legal review before publication. This document is a structural starting point reflecting how Rooftop operates. It has not been drafted or reviewed by a lawyer, and the bracketed items must be completed. Outbound calling is subject to the TCPA and state-level telemarketing rules.
Who we are
Rooftop (“we”, “us”) is a roofing lead generation and appointment setting company operating at rooftopcc.com. Our registered entity is [LEGAL ENTITY NAME], [ENTITY TYPE] registered in [STATE], with a principal place of business at [ADDRESS].
Information we collect
From contractors enquiring about our services
When you submit our quote form we collect your name, company name, phone number, email address, and the markets you serve. We use this solely to prepare and send you a proposal and to respond to your enquiry.
From homeowners contacted on behalf of our clients
During outbound calling we may record a homeowner’s name, contact number, property address, roof condition, insurance status and appointment preference. This information is collected on behalf of the contracting client and passed to them. Call recordings may be retained for quality assurance where permitted by applicable state law.
How we use information
- To respond to enquiries and prepare proposals
- To deliver booked appointments to the contracting client who commissioned the campaign
- To maintain quality assurance over our call floor
- To meet legal, tax and regulatory obligations
What we do not do
We do not sell contractor enquiry data. We do not resell homeowner appointment data to additional contractors — exclusivity is a core term of our service. We do not share your information with third parties for their own marketing purposes.
Sharing
Information is shared only with: the contracting client for whom an appointment was booked; service providers who process data on our behalf under contract ([LIST PROVIDERS]); and authorities where legally required.
Retention
Contractor enquiry data is retained for [PERIOD]. Homeowner appointment data is retained for [PERIOD] after delivery to the client. Call recordings are retained for [PERIOD].
Your rights
Depending on your state of residence you may have the right to request access to, correction of, or deletion of your personal information. Residents of California, Colorado, Connecticut, Utah and Virginia have specific statutory rights. To make a request, contact us using the details below.
Do Not Call
To be added to our internal Do Not Call list, contact us at [DNC EMAIL/PHONE]. We honour the National Do Not Call Registry and applicable state registries.
Security
We apply reasonable administrative and technical safeguards to protect information in our custody. No method of transmission or storage is completely secure.
Contact
Questions about this policy: info@rooftopcc.com or (XXX) XXX-XXXX. Postal: [ADDRESS].